This FAQ page provides answers to the garage door related questions our technicians are often asked. We hope that you find it useful. Let us know if you need any help with your opener or springs (or any other part that's in between).
My garage door begins to close then it suddenly goes back up. Why?
The primary cause is likely to be due to your door’s safety sensors. These components need a clear view at all times. If you are experiencing a malfunction, check whether there’s any debris, spider webs, leaves, etc. blocking the view of the eyes. If the problem persists, it is likely that the photo eyes need to be realigned or repaired.
How do I program my remote control?
This will vary according to different manufacturers so the best thing to do is to consult your owner's manual which will be tailored to the opener and remote control you have. Our technicians can help with any of your programming needs, so call us if you experience difficulty or if the process seems particularly complex.
Can I use my old track on my new door?
Reusing tracks on new garage doors is a risky choice that may cost you in the long term. Tracks are engineered and precisely cut to match a particular garage door. An old track may fail to meet the specifications or may be incapable of handling the weight of the new door, causing damage and costly repairs in the future. If in doubt, speak to us.
Why is my garage door producing loud noises?
Noisy sounds could signal that the metal rollers are wearing out, that moving parts are in need of lubrication and tightening, or that your opener motor is failing. It could also be that the opener needs an anti-vibration cushion. You can try lubricating the components to see if this helps or call a professional for further diagnosis and repair.